[TYPO3-english] Login Trouble and Site Down

[Julianne Z]

I'm going in circles and am desperate for help, please! My login credentials all of a sudden didn't work as of two days ago (no one seems to have changed them) and today the whole website has crashed. If it helps, the website is for the pianist Haochen Zhang, which you can Google if needed - I can't insert the link since I'm a new user.

Perhaps someone can help me with the login issues so then I can better address the site crash? I tried editing the database directly using the directions here (again, I can't insert the link, but it's the Reset Admin Password page on TYPO3's Wiki FAQ page), but the new password still did not work. I also tried adding a new admin user through the Install Database Analyzer, but it gives the following error message "Error: INSERT command denied to user '[omitted for security]' for table 'be_users'"

Oh and if it's helpful to know I found out the site is running on TYPO3 4.5.30 (which I know now is ancient) and I just updated my PHP version to 5.6 today after the crash and discovering the TYPO3 version is so out of date. (It was running 5.3.) I noticed version 7 of TYPO3 needs an updated PHP.

Thank you so much in advance for any suggestions to help me!! I will update the TYPO3 version once I can log in and I hope that helps re-instate the site. It seems I can't update it without being able to log in to the backend of TYPO3.

[RDE Wiesbaden]

Post by Julianne Z
I'm going in circles and am desperate for help, please! My login credentials all of a sudden didn't work as of two days ago (no one seems to have changed them) and today the whole
website has crashed. If it helps, the website is for the pianist Haochen Zhang, which you can Google if needed - I can't insert the link since I'm a new user.
Perhaps someone can help me with the login issues so then I can better address the site crash? I tried editing the database directly using the directions here (again, I can't
insert the link, but it's the Reset Admin Password page on TYPO3's Wiki FAQ page), but the new password still did not work. I also tried adding a new admin user through the Install
Database Analyzer, but it gives the following error message "Error: INSERT command denied to user '[omitted for security]' for table 'be_users'"
Oh and if it's helpful to know I found out the site is running on TYPO3 4.5.30 (which I know now is ancient) and I just updated my PHP version to 5.6 today after the crash and
discovering the TYPO3 version is so out of date. (It was running 5.3.) I noticed version 7 of TYPO3 needs an updated PHP.
Thank you so much in advance for any suggestions to help me!! I will update the TYPO3 version once I can log in and I hope that helps re-instate the site. It seems I can't update
it without being able to log in to the backend of TYPO3.

Hi,

I had the same errror some weeks ago, my harddisk on this server was fully
blocked by constantly growing log-files.

you need to have access to the operating system level via putty.
that means shell access via ssh

if its a linux server, the command line comand "df -h" shows the
usage of your central system disc

if the disc is 100% full, you need to erease some logfiles
in var/log/ oder in var/log/apache

and then the first job is a backup !!!

[Julianne Z]

Thank you so much for your quick reply, Gert! I managed to get access to the server OS via PuTTY, but once I signed in the command "df -h" gives the result "-bash: df: command not found". When I look on the GoDaddy hosting info page, it says the operating system is Linux, so I don't know what is wrong.

I don't have a background in computer science, so I don't know much! Thank you for your expertise!